Job Details

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation s leading brands. We re looking to hire a Salesforce Adoption Manager for our direct client in Austin, TX.

This is a contract position and is hybrid 2-3 days onsite in Austin TX.

Key Responsibilities:

• Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
• Evaluate current processes using workflow process maps and structured business process discoveries.
• Design optimized future-state processes using Lean methodologies to enhance efficiency.
• Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
• Facilitate smooth Salesforce migrations through effective change communications.
• Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
• Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
• Offer continuous support to users, ensuring proficient and effective Salesforce use.
• Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
• Lead change management efforts to foster Salesforce adoption.

Qualifications:

• At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
• Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
• Analytical mindset with strong sales acumen.
• Salesforce certifications are highly regarded.
• Experienced in workflow business process mapping.
• Exceptional communication and interpersonal skills.
• Capable of collaborating with a global team across various time zones.
• Required to attend the office three days per week.
• Proactive and execution-focused.